About OUTSUNNY Store
1. Who is OUTSUNNY Store’s target customer?
OUTSUNNY Store caters to individuals and families looking to enhance their outdoor spaces. Whether you’re creating a serene garden retreat, a vibrant outdoor play area for kids, or a comfortable outdoor living space, our products are designed to meet your needs.
2. What is the style of OUTSUNNY Store?
OUTSUNNY Store offers a modern and functional style, focusing on high-quality outdoor furniture, decor, and accessories that blend seamlessly with various outdoor environments.
3. What are the product features of OUTSUNNY Store?
Our products are designed for durability, comfort, and style. From garden decor and furniture to outdoor play equipment and parasols, we provide a wide range of items to transform your outdoor space.
Product Questions
1. How do I choose the right product for my outdoor space?
Consider the size of your space, the intended use, and your personal style. Our website categories like Garden Decor, Garden Furniture, and Outdoor Living can help you narrow down your choices.
2. Are the products weather-resistant?
Yes, our products are designed to withstand various weather conditions, ensuring long-lasting durability and performance.
Shipping & Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days.
2. How long does it take to process my order?
Orders are processed within 1-2 days after placement.
3. Do you ship internationally?
Yes, we ship globally except for certain remote areas in Asia.
Returns & Refunds
1. What is your return policy?
You can return your order within 15 days of receiving it, provided the items are in their original condition.
2. How do I initiate a return?
Please contact our customer service team at [email protected] to initiate the return process.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Customer Support
1. How can I contact customer support?
You can reach us at [email protected] for any inquiries or concerns.
2. What are your business hours?
Our customer service team is available during standard business hours, Monday through Friday.
Thank you for choosing OUTSUNNY Store. We are committed to providing you with high-quality outdoor products and excellent customer service. If you have any further questions, please don’t hesitate to contact us.