At OUTSUNNY Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the information below to understand our policies and procedures.

Return & Exchange Process

To initiate a return or exchange, follow these steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Ship the item to the provided address using a trackable shipping method.
  4. Confirmation: Once we receive and inspect the returned item, we will process your refund or exchange and notify you via email.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear OUTSUNNY Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Refund Timeline and Method

Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Non-Returnable Items

Based on our product categories and policies, the following items are non-returnable:

  • Custom or Personalized Items: Items that have been customized or personalized to your specifications cannot be returned or exchanged.
  • Used or Damaged Items: Items that show signs of use or damage beyond normal inspection are not eligible for return or exchange.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We are here to help!

Thank you for shopping with OUTSUNNY Store. We appreciate your trust and look forward to serving you again.

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