Shipping Information
At OUTSUNNY Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:
- Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
- Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.
Please note that order processing takes 1-2 business days before your item is shipped. We ship globally, excluding certain remote areas and Asia.
Returns & Exchanges
We want you to be completely satisfied with your purchase from OUTSUNNY Store. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the following information to understand our policies and procedures.
Return & Exchange Process
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
- Receive Instructions: Our customer service team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
- Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. Ship the item to the provided address using a trackable shipping method.
- Confirmation: Once we receive and inspect the returned item, we will process your refund or exchange and notify you via email.
Refund Timeline and Method
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Non-Returnable Items
Based on our product categories and policies, the following items are non-returnable:
- Custom or Personalized Items: Items that have been customized or personalized to your specifications cannot be returned or exchanged.
- Used or Damaged Items: Items that show signs of use or damage beyond normal inspection are not eligible for return or exchange.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We are here to help!
Thank you for shopping with OUTSUNNY Store. We appreciate your trust and look forward to serving you again.